FAQ


Frequently Asked Questions

ABOUT US

Thank you for visiting The Galaxy Baby! Our mission is to create a whole galaxy of babies that are out of this world with our clothing! Every product that we sell here is carefully curated with you and your baby in mind.  Feel free to reach out to us at info@thegalaxybaby.com if you have any questions.

SIZE CHART

Most of our products adhere to standard clothing sizes. Unless otherwise stated, the sizes are shown in the chart reference below:

Size: 6M

Waist: 40cm / 15.7in

Length: 32cm / 12.6in

Height: 70cm / 27.6in

Size: 12M

Waist: 42cm / 16.5in

Length: 35cm / 13.8in

Height: 80cm / 31.5in

Size: 18M

Waist: 44cm / 17.3in

Length: 38cm / 15.0in

Height: 90cm / 35.4in

Size: 24M

Waist: 46cm / 18.1in

Length: 41cm / 16.2in

Height: 100cm / 39.4in

 

RETURNS

Returns and refunds are only accepted if your item arrived damaged.

When you receive your parcel, you are responsible for checking its content and the condition of the items you received. If you've noticed any damaged items, please contact us at info@thegalaxybaby.com immediately within 72 hours of receiving your parcel. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

SHIPPING

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process a transaction to your credit card, it will ship within five to seven business days from the date you placed the order. Often times, your order is shipped in separate packages to ensure top quality. Please be patient, if your goods haven't arrived after 6 weeks please contact us at info@thegalaxybaby.com. 

Estimated Time of Arrival:

Our fulfillment center is currently overseas. Our average shipping time is between 4-6 weeks for most products. Often times is less than that, but we rather under promise and over deliver. We ship worldwide so delivery times will vary depending on your location and country. 

CANCELLATION

We work really hard to ensure that we process orders as quick as possible so that as a result you can receive them as soon as possible. You can make changes to your order only before you have submitted it. Unfortunately, we are unable to make any changes to your order once it has been placed. When an order is placed in our store. All sales are final. 

We provide the most secure and smartest checkout experience possible to prevent you from making any data entry mistakes that will not allow us to serve you in the best way we can. For this reason, we do not accept returns or provide refunds on the basis that you changed your mind, or made a data entry mistake on your checkout page. 

LEGAL DISCLAIMER

Everyone one of you is unique and beautiful in your own way. We are all different, therefore results may vary between individuals depending on your physical condition, lifestyle, genetics, and many other variables. It is for these reasons, The Galaxy Baby does not guarantee results will be exclusive or consistent for every individual, and all creative assets used to market our product catalog are not a direct representation of the outcome you will experience.

None of our products in our product catalog are intended to diagnose, prevent, cure or treat any disease. It is your responsibility as the consumer to seek professional advice if you require education, advice or guidance. All products sold by us are recommended to be used only as directed by the manufacturer of each product respectively. 

The Galaxy Baby shall not be held liable on any circumstance in which products sold by us yield symptoms or allergic reactions. If this situation was to arise, we advise you seek proper medical help.

We do not refund or exchange any of the products sold by us due to allergic reactions. You must verify with us first before purchasing if you have a known allergy. Please be aware that some of our products may come with buttons, zippers, small parts, or accessories that can be a choking hazard. Always be alert and keep your child away from fires, radiators, heaters, BBQs, candles, lighters and matches as some types of fabric may be flammable.

Inspect items and provide adequate supervision when using our products with your children.